Privacy Policy

1. Introduction

juriswela ("we", "our", "us") is committed to protecting the personal data of our clients, website visitors, and anyone who communicates with our office. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what rights you have in relation to your data.

This policy applies to data collected through our website at https://juriswela.club, through our contact forms, by email, telephone, or in-person consultations. If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

We may collect the following categories of personal data:

Contact information: Name, email address, phone number, and postal address when you submit a contact form, send us an email, or call our office.

Engagement information: Details related to your legal matter that you provide to us during consultations, including documents, correspondence, and case-specific materials.

Website usage data: IP address, browser type, pages visited, time spent on our website, and referring URLs. This data is collected through cookies and analytics tools.

Communication records: Records of emails, messages, and telephone calls made to or from our office, for quality and record-keeping purposes.

3. How We Use Your Data

We use personal data for the following purposes:

Legal services: To provide legal advice and representation, manage client relationships, and fulfil our professional obligations.

Communication: To respond to your enquiries, send you information about your matter, and communicate about our services when you have opted in to receive such communications.

Website improvement: To understand how visitors use our website and to improve its content and functionality.

Legal compliance: To comply with legal obligations, regulatory requirements, and professional conduct rules applicable to legal practitioners in Malaysia.

4. Legal Basis for Processing

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, we process your personal data based on one or more of the following grounds: your consent, the necessity of processing for the performance of a contract (such as a legal engagement), compliance with legal obligations, and our legitimate professional interests in providing quality legal services.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy. For client matter files, we typically retain records for a period of seven years following the conclusion of the matter, in accordance with the Bar Council's record-keeping guidelines. Website analytics data is retained for up to 26 months. Contact form submissions are retained for up to 12 months if no engagement results.

6. Data Protection Measures

We take the security of your personal data seriously. Our measures include encrypted data transmission via SSL/TLS on our website, access controls that restrict data access to authorised personnel only, secure storage of physical and digital records, regular review of our security practices, and compliance with the PDPA's security principle.

7. Cookies

Our website uses cookies to improve your browsing experience and to collect analytics data. For detailed information about the types of cookies we use and how to manage your preferences, please see our Cookie Policy.

8. Third-Party Services

We may use third-party services that process personal data on our behalf, such as website hosting providers, analytics platforms (including Google Analytics), and email service providers. These third parties are selected for their adherence to data protection standards and are contractually required to process your data only as instructed by us.

9. Your Rights

Under the PDPA, you have the right to request access to your personal data held by us, request correction of inaccurate or incomplete data, withdraw your consent to data processing (where consent was the basis for processing), request that we limit or cease processing your data in certain circumstances, and lodge a complaint with the Personal Data Protection Commissioner if you believe your rights have been violated.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 21 days.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any external sites you visit.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data handling practices, please contact:

juriswela
5 Jalan Kia Peng, 50450 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-2143 8672